• RTX Invoicing

    • June 16, 2022
    • Ashleigh Howell

    All Suppliers: Electronic Invoices Required RTX does not support Purchase Order (PO) invoice submitted via US Post Office boxes, overnight mail, fax or email. All suppliers must select one of the options below for invoice submission. Do not send invoices to your Buyers for submission.  For questions, please contact APCustomerService@CustHelp.com….

  • Lilly

    • July 8, 2022
    • stephanie.rooney

    Troubleshooting Shared Investigator Platform (SIP) If you are unable to login to SIP through Exostar please attempt the following: Please contact your Lilly Representative for any further assistance. Contact Application Support

  • Federated Identity Service (FIS)

    • February 21, 2022
    • Ashleigh Howell

    What is FIS? Certificate Types Type Description Authentication/Identity Digital certificates can be used to prove identity and to allow access to online services (similar to a driver’s license in the non-online world) Signature Digital certificates can be used to sign electronic documents, proving data has been authored by an individual…

  • FIS Certificate Health Check

    • July 15, 2022
    • Ashleigh Howell

    Exostar Certificate AIA Accessible Your certificates ultimately contain information on where and how to verify the trust status of the certificate and contain references to the Root and Issuing Certificate Authority and their certificates. Often, a client (e.g., Microsoft Outlook) verifies the trust status of this information in real time;…

  • Boeing 787 SCMP Planning Schedule Response

    • February 24, 2022
    • Ashleigh Howell

    Guidelines Planning Schedule Response Edits Recommended Process Steps A few Points In Time (PITs) Manually via the SCMP UI MCV page- Time Buckets 1. On the MCV page, enter the Planning Schedule Response Qty values for each specific date. 2. Click the Update button. A few Points In Time (PITs)…

  • OBM Form Renewal

    • April 3, 2024
    • Ashleigh Howell

    To renew a form: 1. On all Completed Form Details pages, select the Renew button at the bottom of the screen or from the action menu. 2. The system prompts for confirmation. Click Proceed.  NOTE: Once you confirm, the form is moved to Pending Forms tab.  3. Navigate to the…

  • CTAM Training Resources

    • July 24, 2024
    • Ashleigh Howell

    User Guides CTAM User Guide: This guide provides step-by-step instructions, as well as screenshots on CTAM management. CTAM FAQs Please see the most frequently asked questions for the CTAM applications:

  • SCP-MOD Training Resources

    • August 8, 2022
    • stephanie.rooney

    Buyer Guides Below find guides and step-by-step instructions for Buyer-specific processes. Guide Description SCP-MOD Buyer – Get Started Buyer: How to get started and navigate SCP-MOD platform SCP-MOD Buyer – Invoices Buyer: How to manage and reject invoices SCP-MOD Buyer – Orders Buyer: How to view and manage discrete orders…

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