In order to provide a stable and reliable platform, Exostar continues to upgrade our recommended user configuration to account for browser and operating system updates provided by Microsoft and other software vendors. These software vendors provide maintenance through patches, service packs and new software versions. As new releases are made available by the software vendors, support for the older versions is retired. In the event Exostar’s customers experience a problem running our Internet solutions using the old versions of their software, they will be directed to upgrade to the latest release and test to see if the issue has been resolved. At times, software vendors may release new updates at a cadence that Exostar will not match. In some cases, users may utilize different browsers or recently released browser versions or that Exostar has not yet fully reviewed with its products.
Exostar will always make every effort to provide support for issues our customers have accessing and using our solutions. The limitations to that support may be technical, and subject to either actions needed on the part of the user (upgrades or alternate browsers), or the need for future enhancements to Exostar’s solutions. Exostar will make best efforts to maintain Internet solutions that work with the current and previous version (if still supported by MS) browser and operating system combinations provided by Microsoft.
Based on our website statistics, over 95% of our current customer base utilizes Microsoft products. The following outlines the system requirements for accessing Exostar solutions:
| FireFox 90 | Chrome 92-90 | Edge 92-90 (Chromium) | Edge 44 (Legacy) | IE 11 | IE 10 | IE 9 | Safari 14 | |
|---|---|---|---|---|---|---|---|---|
| E2Analytics (Qlik) | A-Grade | A-Grade | A-Grade | B-Grade | Unsupported | Unsupported | Unsupported | |
| SCP | A-Grade | A-Grade | A-Grade | Unsupported | Unsupported | Unsupported | Unsupported |
| A-Grade | E2open tests and certifies every released product/solution on a select set of third-party client software configurations (a combination of an operating system and a web browser). Bugs are addressed with high priority. |
| A-Grade | E2open provides compatibility support covering core content and functionality for a select set of third-party client software configurations (a combination of an operating system and a web browser). Third-party software combinations that are being phased in or out fall into this category. E2open doesn’t test specific configurations but does address issues as low-priority bugs. E2open won’t commit to addressing cosmetic issues. |
| Unsupported | E2open doesn’t support this set of third-party client software configurations (a combination of an operating system and a web browser) and won’t test the specific configuration or address any issues or bugs. |
In addition to major software releases, Microsoft offers ongoing product enhancements through service packs and ‘product updates’. Exostar will maintain currency with these updates as part of our ongoing release cycle testing, ensuring that our planned major release testing utilizes the latest software updates available. In the event that our customers experience a problem running our Internet solutions using the old versions of the software, including an out of date ‘update’ level, they may be directed to upgrade to the latest ‘update’ level to resolve the reported issue. You can see the Microsoft supported configurations at: http://support.microsoft.com/gp/lifesupsps/#Internet_Explorer.