Change Password
1. Log into your SAM account at https://secureaccess.exostar.com/.
2. Navigate to the My Account tab, and click the Change Password link on the left.
3. The Change Password page displays. Enter your current password. Then enter the new password, and re-enter for confirmation.
4. Click Submit.
| Password Requirements |
|---|
| – Characters must be Unicode characters belonging to the POSIX – Must be at least a minimum of 8 and maximum of 64 characters long – Must contain at least 1 alpha character and 1 numeric character and 1 special character – Must contain at least 4 distinct characters – Must have no leading or trailing white spaces, embedded space (x20) are allowed and count towards the non-alpha requirement |
Change Security Questions
1. Log into your SAM account at https://secureaccess.exostar.com/.
2. Navigate to the My Account tab, and click the Change Security Questions link.
3. Locate and select the question and answer combination to change.
4. Make changes, and click Submit. The on-screen message displays, confirming changes have been processed. You will receive a confirmation email as well.
Password Expired – Reset Password
1. Navigate to your SAM login portal at https://secureaccess.exostar.com/.
2. Enter your email address and click Next.
3. Click the Forgot Password link.
At this point you can select to reset your password using:
– Security Questions
– Phone OTP
– Email OTP
– Exostar Mobile ID
Reset Password using Security Questions
1. Select Answer security questions and click Next.
2. From the pull-down menu, select and answer two of your security questions. Click Next.
3. Enter your new password, confirm your password, and click Next.
Upon successful password change, the Exostar SAM Platform Home tab displays.
Reset Password using Phone OTP
1. Select Enter verification code from phone, and click Next.
2. Select whether you want to receive the OTP verification code via a text or voicemail, and click Send.
3. After receiving the message with your OTP, enter it, and click Next.
4. Enter your new password, confirm it, and click Next.
Upon successful password change, the Exostar SAM Platform Home tab displays.
Reset Password using Email OTP
1. Select Enter verification code from email, and click Next.
2. Check the email registered to your SAM account. The Email OTP you receive is active for the next five minutes. Enter the OTP, and click Next.
3. Enter your new password, confirm it, and click Next.
Upon successful password change, the Exostar SAM Platform Home tab displays.