SAM Login FAQs
How do I login into my SAM account?
1. Go to https://secureaccess.exostar.com/.
2. Enter your User ID/Email and click Next.
3. Enter password, and click Next.
You are now logged in with your User ID/Email and Password.
2. Enter your User ID/Email and click Next.
3. Enter password, and click Next.
You are now logged in with your User ID/Email and Password.
What is One-Time Password? Is it the same as 2FA/MFA?
One Time Password refers to technology that requires users to authenticate during login with an additional temporary PIN. This PIN is valid for a single login session, and it is sent to the device or app that the user has in his/her possession. Exostar provides three types of OTP credentials: Exostar Mobile ID, OTP Hardware Token, and Phone OTP.
We use the terms OTP, 2FA (two-factor authentication), and MFA (multi-factor authentication) interchangeably, to mean the two-level protection for applications hosted in our system. The first level consists of the traditional User ID/Email and password combination. The OTP provides the second layer of protection.
We use the terms OTP, 2FA (two-factor authentication), and MFA (multi-factor authentication) interchangeably, to mean the two-level protection for applications hosted in our system. The first level consists of the traditional User ID/Email and password combination. The OTP provides the second layer of protection.
Do I always need to login with an OTP credential?
Yes, if your applications require an OTP credential for access. You will be able to login to SAM with only your User ID/Email and Password, but will be unable to access applications if thy require an OTP.
How do I login to SAM with my Phone OTP?
1. Go to https://secureaccess.exostar.com/, and log into SAM with your username and password.
2. Navigate to My Account, and click OTP in the left-hand menu.
3. Click Elevate.
4. The phone number and delivery method default. Click Send.
5. Enter the code in the field provided and click Next.
You are now logged in with your Phone OTP credential. The credential strength (upper, right corner) will display Phone OTP.
2. Navigate to My Account, and click OTP in the left-hand menu.
3. Click Elevate.
4. The phone number and delivery method default. Click Send.
5. Enter the code in the field provided and click Next.
You are now logged in with your Phone OTP credential. The credential strength (upper, right corner) will display Phone OTP.
How do I login to SAM with my OTP Hardware Token?
1. Go to https://secureaccess.exostar.com/, and login to SAM with your User ID/Email and password.
2. Navigate to My Account, and click OTP in the left-hand menu.
3. Click Elevate.
4. You receive the OTP Authentication page. Enter the One-Time Password code displayed on your token in the One-Time Password field. Click Authenticate.
You are now logged in with your OTP Hardware token. The credential strength (upper, right corner) will display Hardware OTP.
2. Navigate to My Account, and click OTP in the left-hand menu.
3. Click Elevate.
4. You receive the OTP Authentication page. Enter the One-Time Password code displayed on your token in the One-Time Password field. Click Authenticate.
You are now logged in with your OTP Hardware token. The credential strength (upper, right corner) will display Hardware OTP.
How do I login to SAM with my Exostar Mobile ID?
1. Go to https://secureaccess.exostar.com/, and login to SAM with your User ID/Email and password.
2. Select One Time Password. Click Continue. Use One Touch: it will allow you to approve or deny the OTP code from your mobile phone. One Touch requires an Internet connection.
3. Receive a push notification on your mobile phone. Approve the authentication request.
4. From your mobile phone, click Approve. You are logged in with your Exostar Mobile ID credential.
5. Verify you successfully logged in with your credential by confirming the credential strength from your Home dashboard view in your Secure Access Manager (SAM) account. Mobile ID will display in the Credential Strength field.
You can also select the Soft OTP option. The Soft OTP option will allow you to manually enter the OTP code that appears on your registered mobile phone. Follow the steps below to login using the Soft OTP option:
1. Go to https://secureaccess.exostar.com/, and login to SAM with your User ID/Email and password.
2. Click the X to enter the soft OTP code.
3. Go to the Authy application you installed from the mobile app store, and enter the code from your phone into the Soft OTP field in SAM. Click Submit.
You are now logged in with your Exostar Mobile ID credential.
2. Select One Time Password. Click Continue. Use One Touch: it will allow you to approve or deny the OTP code from your mobile phone. One Touch requires an Internet connection.
3. Receive a push notification on your mobile phone. Approve the authentication request.
4. From your mobile phone, click Approve. You are logged in with your Exostar Mobile ID credential.
5. Verify you successfully logged in with your credential by confirming the credential strength from your Home dashboard view in your Secure Access Manager (SAM) account. Mobile ID will display in the Credential Strength field.
You can also select the Soft OTP option. The Soft OTP option will allow you to manually enter the OTP code that appears on your registered mobile phone. Follow the steps below to login using the Soft OTP option:
1. Go to https://secureaccess.exostar.com/, and login to SAM with your User ID/Email and password.
2. Click the X to enter the soft OTP code.
3. Go to the Authy application you installed from the mobile app store, and enter the code from your phone into the Soft OTP field in SAM. Click Submit.
You are now logged in with your Exostar Mobile ID credential.
Why do I still have to confirm my identity even though I logged in with my OTP?
If you are asked to complete this step, it means that the application owner set the Email Verification (or Email OTP) as the application login requirement. Complete the steps below to access the application:
1. Login to your SAM account. Remember, if you are using a security credential (Exostar Mobile ID, Phone OTP, or any other credential), you still will need to enter the additional verification code if your application requires Email Verification.
2. From the Home dashboard, access your application.
3. You will be prompted to enter the Verification Code. The verification code will be sent to the email address associated with your SAM account. Verification codes expire in 5 minutes. Enter the code, and click Submit.
After submitting the code, you are granted access to the application.
1. Login to your SAM account. Remember, if you are using a security credential (Exostar Mobile ID, Phone OTP, or any other credential), you still will need to enter the additional verification code if your application requires Email Verification.
2. From the Home dashboard, access your application.
3. You will be prompted to enter the Verification Code. The verification code will be sent to the email address associated with your SAM account. Verification codes expire in 5 minutes. Enter the code, and click Submit.
After submitting the code, you are granted access to the application.
Exostar Mobile ID FAQs
I am not receiving the push notification to my phone. What should I do?
If you are using the One Touch option, and are not receiving push notifications to your mobile device, ensure Allow Notifications is set to “Allow” in your mobile device settings. If you have confirmed Allow Notifications is turned on, ensure all apps are closed on your device. Click One Touch to try again.
I am not receiving the Approve/Deny prompt on my phone. What should I do?
If you are not automatically prompted to Approve or Deny after clicking One Touch, you can approve or deny from the app. It can take up to 30 seconds to receive the prompt.
1. Go to the Authy™ app on your mobile device.
2. Click Requests (upper, left corner of app). You will see the status of Pending, Accepted, and Denied requests. Click Pending.
3. If the code has not expired, click Approve Me to authenticate.
4. Click Approve or Deny.
1. Go to the Authy™ app on your mobile device.
2. Click Requests (upper, left corner of app). You will see the status of Pending, Accepted, and Denied requests. Click Pending.
3. If the code has not expired, click Approve Me to authenticate.
4. Click Approve or Deny.
My Authy™ app does not generate the code. What should I do?
If the Authy™ app is not generating a code, close the app and reopen it. If this does not resolve the issue, uninstall the app from your phone, and reinstall it from the mobile app store. Exostar Mobile ID will not be deleted from the app when you uninstall. Upon reinstallation, you will see Exostar Mobile ID for SAM.
I received the Public Key Error. What should I do?
If you receive a Public Key error in the Authy™ app, please uninstall the app from your phone and reinstall it from the mobile app store. Exostar Mobile ID will not be deleted from the app when you uninstall. Upon reinstallation, you will see Exostar Mobile ID for SAM.
I did not have enough time to approve access from my phone. What should I do?
If you did not have enough time to approve or deny access from your mobile device, generate a new verification code using One Touch. Click One Touch in your SAM account, and the approve/deny prompt will display again. Alternatively, you can also enter the soft Verification Code from your Authy™ app into the Soft OTP field in your SAM account.
I do not have an internet connection. Can I still receive a code to login with my Mobile ID?
If you do not have Internet, you can use the Soft OTP option. Simply select the Soft OTP option in SAM, and manually enter the code from your Authy™ app.
If your issue is still not resolved after completing the recommended steps, please contact Exostar Customer Support.
If your issue is still not resolved after completing the recommended steps, please contact Exostar Customer Support.