RSP FAQs

As cyber threats against the Aerospace and Defense industry continue to increase in frequency and sophistication, RTX is focused on increasing security to protect our infrastructure. 2-Factor Authentication is one step in mitigating risk of cyber-attacks.

This affects all users who access the RTX Supplier Portal through Exostar.

Yes, all suppliers working with RTX are required to have proper authentication credentials.

The RTX Supplier Portal features a wide variety of information and tools for our suppliers, including:
– SRS performance ratings
– Invoicing information
– Supplier Contact information
– Up-to-date bulletin board with relevant Supply Chain topics

You are unable to access applications through Exostar, including the RTX Supplier Portal and all tools within it.

No, our applications have not been optimized for mobile use and may not display or function properly.

You can complete a purchase via your Exostar Managed Access Gateway Account (MAG):
1. Log into your MAG account.
2. Click Billing and Support (bottom of the dashboard).
3. From the toolbar ribbon, select Exostar Webstore-Home Page.
4. Select RTX from the Partner selection and select the desired product.
5. Follow next steps to proceed with purchase.
Please see the Mobile ID page for additional information.

If you have not purchased Exostar Mobile ID with Proofing, you will require additional 2FA credentials.

Some users will need to present a series of documents that prove their identities to qualified Exostar personnel over a live webcam-based “Proofing” session.
  
Exostar Live Video Proofing takes place within a secure Cisco Webex meeting.  Before your appointment we highly recommend performing the Webex System Test on your machine, as there will be very limited time during the proofing session to troubleshoot your system configuration.  Excessive troubleshooting time during the proofing appointment may result in the need to reschedule.

Nearly all modern laptop computers come with built in webcams.  If you aren’t sure if your laptop has a built in webcam, speak to your IT Department or the manufacturer of the computer.  Manufacturer websites will contain any necessary documentation and drivers to get a built-in webcam up and running.

If you don’t have a webcam, one can be purchased cheaply online or from a local retailer.  Some easily accessible retailers may be:
– Amazon.com (US and Abroad)
– Best Buy ( US and Abroad)
– Curry’s (UK)
– Most PC or computer retailers

Generally, we recommend any name-brand USB 2.0 webcam with autofocus capability, though 720p capability is also recommended.  A webcam with a microphone is not required. Here are some suggested products that will be compatible with most computers:

http://www.amazon.com/Microsoft-LifeCam-HD-5000-720p-Webcam/dp/B00A16W920/ref=dp_ob_title_ce

http://www.amazon.com/Rocketfish-2-0MP-Widescreen-WebCam-RF-HDWEB/dp/B004H1MCKY/ref=pd_cp_e_3

http://www.amazon.com/Microsoft-LifeCam-HD-6000-Notebooks-7PD-00008/dp/B009KG9FUQ/ref=dp_ob_title_ce

http://www.amazon.com/Logitech-Webcam-Portable-Calling-Autofocus/dp/B004WO8HQ4/ref=pd_cp_e_1

http://www.amazon.com/HP-Webcam-HD-3110-Widescreen-TrueVision/dp/B003ZYDQW2/ref=sr_1_1?s=electronics&ie=UTF8&qid=1366333901&sr=1-1&keywords=hp+webcam

Newer mobile devices such as a 3rd generation or later iPad, iPhone 5, and many Android devices support the Cisco Webex App, which can be downloaded from iTunes and the Google Play store. These devices may have sufficient front-facing camera quality to successfully complete the live video proofing if a more conventional webcam is not available to you. Note that if you choose to go this route for video proofing, Exostar personnel cannot provide troubleshooting for your device.

Google Play Store Link: https://play.google.com/store/apps/details?id=com.cisco.webex.meetings&hl=en

Apple iTunes / App Store link: https://itunes.apple.com/us/app/cisco-webex-meetings/id298844386?mt=8

You can also search for “Webex” from your device app store.

Be on time for your appointment. Remember you can always reschedule. Multiple failures to attend a scheduled proofing session may result in additional charges to complete the proofing process. Be prepared and have your approved documentation ready. Run Webex system test prior to the appointment and resolve technical or webcam issues to the extent possible. Limited technical assistance will be available from Exostar during the proofing session.

The qualified Exostar employee conducting your proofing will be on time to the appointment.  Exostar will record and store the type of document presented, the issuer of the document, the unique identifying number of the document, your full name as it appears on the document, and the expiration of the document.

The Proofer shall not collect or record copies or images of the identity documents presented by the Applicant during the proofing event.

The Proofer shall record the results of the proofing event in an SSL/TLS protected MAG session which is authenticated by Level 4 PKI two-factor credentials. Level 4 PKI certificate is a Medium Level of Assurance hardware certificate issued to Exostar staff to ensure a trusted connection between the user and Exostar systems. Exostar proofers will need to be in possession of and leveraging their credential in order to access the systems necessary to conduct the proofing. The issuance process for a PKI Level 4 credential is significantly more rigorous than Phone OTP, hardware OTP, and many other industry-standard credential types.

No recording or transcript of the Video Proofing event shall be created or retained by any party.The minimum retention periods for archive data is 3 years for MAG and EAG Subscriber authentication events, and 10 years and 6 months for Exostar OTP proofing, provisioning, re-sync, and de-provisioning events.

Exostar will record and store the type of document presented, the issuer of the document, the unique document number, the legal name as it appears on the document, and the expiration of the document.