PIM Application FAQs

Partner Information Manager (PIM) enables organizations to successfully overcome the challenge of managing and securing a complex partner network. PIM is a self-service application that leverages information from trusted sources to provide a partner (buyer) with a supplier’s current and potential risk and impact.  

The Applications section on the MAG Dashboard displays in three tabs. If you do not currently have access to PIM, the PIM tile displays under the Request Applications tab. In order to access PIM, click the Request Access button. After you request access, the PIM Application Administrator for your organization must approve your request. Once your request is approved, you receive an email notification alerting you of the approval. Additionally, your PIM status changes from Inactive and the tile displays a Launch button.

In order for your company to be subscribed to the PIM application and display on your MAG Dashboard, your company has to be invited by the Buyer that your company is doing business with.

You must be invited to share your NIST Compliance Questionnaire, and this invitation comes from an email from Exostar Administrator. If you have not received instructions from Exostar, please wait until you receive that communication before taking any action. If you already received a notice from Exostar, and still require assistance, please contact Exostar’s Support Team.

Click the hyperlinked application title (name) located at the top header of the application will return you to the homepage. It is not advised that you use the back button of the browser to navigate to the homepage.

At the top right-hand corner of the header of the application, a label indicates whether you are currently in the “Buyer View” or “Supplier View”.  

To switch from one view (“Buyer” or “Supplier” View) to the other:
1. From the top header navigation menu, click the Me menu option to display the menu contents.
2. Click the view to which you would like to switch. You are redirected to the homepage of the selected view.  
NOTE: The currently selected view will have a green checkbox next to it in the “Me” menu.  

To set the default view:
1. Select the Me menu.
2. Click Settings. 
3. In the Application section, set the Default View to either Supplier or Buyer.

To manage your application (user) settings:
1. From the top header, select the Me menu.
2. Click Settings. 
3. In the Alert and Email sections, set whether you would like see certain alerts (via the “bell” alerts icon at the top header of the application) or receive certain email notifications respectively. 
4. Click the Save Changes button.
NOTE: Different settings are available to select depending on your currently assigned role in the application. 

You can see your user account information, via the Me menu. Alternatively, open the My Profile page from the Me menu. This displays additional user account details.  

You can see your organization name and organization ID via the Me menu. Alternatively, open the Organization Profile page from the Profile option in the My Org menu located in the top header. This page displays additional organization details. 

You can see your Application Role via the Me menu. Your current role is located under the organization ID information section. Alternatively, open the My Profile page from the Me menu located in the top header. This page displays additional details of your user account, including all roles you currently have for your account.  

You can see details about the other users in your organization via the Users option from the My Org drop down in the top header of the application.  

To view Application Administrators, see the Role column in the table provided on the Users page. 

You may navigate between the form pages by clicking on the >> button on the top of each page of the form to move to the next page and the << button to move back to the previous page. You can also use the tab buttons to select the category of questions.

Once you have made the desired updates to your organization’s profile information you may submit your form by navigating to the Form Submission tab and selecting the Submit button.

You cannot save your changes and come back later. The only choices you have when completing the form are to navigate to the Form Submission tab and select Cancel the changes or Submit the form. If you have only completed a portion of the form, you can submit what you have and come back anytime later and continue to complete and/or edit it. You can also download the form in order to remember what you changed before submission.

You may submit your organization’s profile information without completing all fields in the form. 

The Completeness Score shown on the form is the percentage of all the possible questions in the form that you completed. The questions that are used to calculate the score are marked with an asterisk (*). The score does not depend upon the actual answer – rather, there is an answer to the question. The score can be used to help yourselves to revisit and refresh the information on a regular cadence.

You may update your organization profile information at any time using the option to update your profile from either the Supplier Portal or Partner Information Manager applications. There is no limit to when or how many times you may update this information.

Questions displayed in read-only mode in the Organization Profile Update Form are sourced by the Managed Access Gateway (MAG) application. Profile information relevant to these questions must be updated using the MAG application by your organization’s MAG Organization Administrator. Please see the MAG Account Management FAQs page to learn how to update your information.