Support
Need Novo Nordisk Support?
If you are experiencing any issues with Novo Nordisk application, please contact the Novo Nordisk support team for further assistance:
– Email: Novo Nordisk Help Desk,
– Phone: Novo Nordisk Toll Free Numbers
– Chat: Novo Nordisk Chat Support
Existing Exostar Account?
If you already have an Exostar account, you will receive a subscription email notifying you that you can now access the new application with your existing Exostar credentials.
Helpful Tips
New User – Activate Account:
You will receive an invitation email from Exostar. To activate your account:
1. Open the Exostar activation email and click the activation link.
NOTE: It is recommended to use the Edge or Google Chrome browser.
2. In the dialogue box, click Activate.
3. Create a password. Click Next.
4. Create security questions and answers. Click Next.
5. Upon successful account activation, you are taken to the Exostar Home tab. In the My Applications section, links to your active applications display. By clicking the link, you are redirected to the selected application.
1. Open the Exostar activation email and click the activation link.
NOTE: It is recommended to use the Edge or Google Chrome browser.
2. In the dialogue box, click Activate.
3. Create a password. Click Next.
4. Create security questions and answers. Click Next.
5. Upon successful account activation, you are taken to the Exostar Home tab. In the My Applications section, links to your active applications display. By clicking the link, you are redirected to the selected application.
If you Lost your Activation Email, please try the following:
1. Go to https://secureaccess.exostar.com/
2. Enter your email address. Click Next.
3. On the Account Not Activated screen, click the Resend activation email link.
Update Exostar Email:
To update the email address associated with your Exostar account:
1. Go to https://secureaccess.exostar.com/.
2. Click MY ACCOUNT and CHANGE EMAIL.
3. Enter the new email address and click Continue.
4. Enter the activation code sent via email and click Activate.
1. Go to https://secureaccess.exostar.com/.
2. Click MY ACCOUNT and CHANGE EMAIL.
3. Enter the new email address and click Continue.
4. Enter the activation code sent via email and click Activate.
Reset Exostar Password:
If you have already activated your Exostar account and created a password, but forgotten the password:
1. Go to https://secureaccess.exostar.com/.
2. Enter your email and click Next.
NOTE: If you do not know which email address your Exostar account is associated with, contact the Novo Nordisk Help Desk.
3. Select the Forgot Password? link.
4. Select the Recovery Method and click Next.
5. After entering the required information, according to the selected recovery method, enter your new password twice, and click Next.
1. Go to https://secureaccess.exostar.com/.
2. Enter your email and click Next.
NOTE: If you do not know which email address your Exostar account is associated with, contact the Novo Nordisk Help Desk.
3. Select the Forgot Password? link.
4. Select the Recovery Method and click Next.
5. After entering the required information, according to the selected recovery method, enter your new password twice, and click Next.