MAG Service Provider Administrator

This page reviews MAG Service Provider Administrator role and common tasks they can perform. To view the MAG Service Provider Administrator guide, click here.

Responsibilities

This role is only available to organizations that share their applications with partners using Managed Access Gateway (MAG). Service Provider Administrators can do all of the following:

Modify Approval Settings

Approval Settings allows you to add organizations for automatic approval for application requests. When organizations are added, all users who request access to your application do not require SP Administrator approval.

To modify approval settings:

1. Enter the organization’s Exostar Organization ID in the Enter Org ID field and select the application you are adding for approval.
2. Click Add Organization to complete. To remove from approval list, click Remove. Once removed, application requests require SP Administrator approval.

Approve or Deny Application Requests

To approve or deny an application request:

1. From your MAG Dashboard, select the Requests tab.
2. A new page will display with any requests for new users or application access.
3. If there are any pending requests, you will see a number display for application or user requests. To approve hover your mouse over the Application/User Requests field and select the drop-down Authorize Applications.
4. Next you can select all or individual users to approve by checking the box next to the request and select Approve to approve all new application/user requests.
NOTE: If you choose to Deny any requests, you must include a reason in the comments then select Continue.
5. Once the requests have been approved any new users will receive an email notifying their account is active and they will have access to the approved applications as well.
NOTE: You can also access any pending requests by selecting Provider Administration tab and then select Authorize Application. Next click the link to view workflow in a new browser/window, a new page will open with any pending requests.

View Request Details

To view the details of the application or user request:

Next to the request, click the Open icon to view the details.
The user request details will display with any comments, personal information and administrator review. You can also Approve or Deny the request.

NOTE: To view the user’s full email address, hover your mouse cursor over the email field.

Suspend/Unsuspend Application Access

You can suspend access to your application for users or for an entire organization. Once suspended, users are unable to access the application.

To suspend or unsuspend application access:

1. Click View Users or click View Organizations to suspend or unsuspend application access.
2. Enter search criteria. Use the search filter menu then click Search.
3. From results, click the hyperlinked Organization ID.
4. To suspend user or organization access, scroll to Application Settings. Locate the application and click Suspend. You are required to enter a suspension reason. Click Activate to unsuspend.

View Organizations or Users

The tabs View Organizations and View Users allow you to search for users and organizations subscribed to your application.

To view an organization or user:

1. From the Provider Administration tab, click View Users or View Organizations.
2. Enter search criteria then click Search.
3. Results display. To view user details, click the hyperlinked User ID. To view organization details, click the hyperlinked Organization ID.
NOTE: If a user has registered multi-factor credential (such as a One Time Password product or FIS Digital Certificates), credential information displays in Certificates or One-Time Password Service sections.

New Search Interface

The new search interface allows Administrators to apply more filters. As an Administrator you can filter by:

User ID, Last Name, First Name, Org ID, Organization Name, Business Unit, and Application Name.
You can apply a Rule/Condition to the available fields and type in a value to be matched.
- The ”Is” condition matches field values to exactly what is typed.
- The “Contains” condition expands the search to include any value that includes the typed text.
To apply more rules, you can click Add Rule to add additional search criteria. (To remove the added rule, click the X option).
Click Search to display the results.

Manage Email Subscriptions

Email Subscription Management provides the ability for Organization Administrators to disable certain email notifications such as profile updates, email updates, or user registration notifications.

To manage email subscriptions:

1. Login to your MAG account.
2. Click the Profile Menu (your name at the top, right corner) and select Email Settings.
3. Select Email Notifications you want to turn On or Off.
4. Click Submit.

Resend Provisioning Record

To resend a provisioning record:

1. Login to your MAG account.
2. Select the Provider Administration tab and click one of the following:
– View Users: Select a user and click the User ID.
– View Organizations: Select an organization and click the Org ID.
3. Locate the Provisioning section.
NOTE: The Select an Application drop down lists all applications the selected user/org is subscribed to and the SP Admin has the administration permissions for.
4. Select an application and click the Resend button to resend the record.
NOTE: Resend only works if there was a change from the previous provisioning record to the new one and Force Resend resends the provisioning record to the selected service provider regardless of whether or not a change happened in the provisioning record.

Updated on January 21, 2025

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