MAG Passwords

This page reviews features for MAG including how to reset and change you password, as well as change your security questions.

Reset Password

If you have forgotten your password when you login to the MAG portal, follow the steps below to login and reset your password.

  1. Login to MAG – https://portal.exostar.com, with your Email/User ID.
  2. On the Password page, click Forgot Password? link. 
  3. You are redirected to the Account Recovery page. Select the method to reset your password. Click Next
  4. Follow the prompts to reset your password.
    NOTE: If you have multiple accounts associated with your email address, please contact Exostar Customer Support for assistance.

Password Requirements for MAG
– Must be at a minimum15 characters long
– Must include (1) letter + (1) number + (1) special character
No leading or trailing spaces
**IMPORTANT: Passwords are checked against a breached password list (https://haveibeenpwned.com/) to ensure that users are not using a password that was already compromised on another website. Users will receive an error when a password is part of breached compromised list.


Password Error

If you receive an error message that says “Your password has been detected to have been breached on another site and cannot be used. Please provide another”. You will need to enter a new password in the required fields.

NOTE: Passwords are checked against a breached password list – (https://haveibeenpwned.com/) to ensure that users are not using a password that is already compromised on another website. Users will receive an error when a password is part of breached compromised list.


Change Password

If you know your password and want to change/update it, follow the steps below.

  1. Login to MAG and select the My Account tab. Click the Change Password sub-tab.
  2. To change your password, select the “To change your password click here link.
  3. You will be redirected to a screen to Reset your Password.
  4. Enter the new password and re-enter it again. Then click Next. Your password is now updated.

Change Security Questions

  1. Login tp MAG with your Email/User ID and Password.
  2. From the MAG Dashboard, click the My Account tab and select Change Security Questions sub-tab.
  3. Click the Change box and select the security questions from the drop-down list.
  4. Then enter the answers to the security question you changed.
  5. Then click Submit. Your security questions are now updated.

Contact for Additional Assistance

If you need help, please contact your Organization Administrator or Exostar Customer Support for further assistance.

View frequently asked questions for MAG here.

Updated on August 15, 2023
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