This page reviews features for MAG including how to reset and change your password, as well as change your security questions.
Reset Password
If you have forgotten your password when you login to the MAG portal, follow the steps below to login and reset your password.
- Login to MAG – https://portal.exostar.com, with your Email/User ID.
- On the Password page, select Forgot Password? link.
- You are redirected to the Account Recovery page. Select the method to reset your password. Click Next.
- Follow the prompts to reset your password.
NOTE: If you have multiple accounts associated with your email address, please contact Exostar Customer Support for assistance.
Password Requirements for MAG:
– Must be at a minimum15 characters long
– Must include (1) letter + (1) number + (1) special character
– No leading or trailing spaces
**IMPORTANT: Passwords are checked against a breached password list to ensure that users are not using a password that was already compromised on another website. Users will receive an error when a password is part of breached compromised list (https://haveibeenpwned.com/).
Password Error
If you receive an error message that says “Your password has been detected to have been breached on another site and cannot be used. Please provide another”. You will need to enter a new password in the required fields.
NOTE: Passwords are checked against a breached password list to ensure that users are not using a password that was already compromised on another website. Users will receive an error when a password is part of breached compromised list (https://haveibeenpwned.com/).
Change Password
If you know your password and want to change/update it, follow the steps below.
- Login to MAG and select the My Account tab. Select the Change Password sub-tab.
- To change your password, select the “To change your password click here“ link.
- You will be redirected to a screen to Change Password.
- First enter your old password. Next enter a new password and then re-enter the same password again. Once you have met the password requirements, click Next to save your new password.
Expired Password
If you attempt to login and your password expired, you will receive an expired message. Follow the steps below to reset your password:
- Click the link to Reset.
- On the Account Recovery page, select the desired recovery method. Click Next.
- Depending on the recovery selection, follow the prompts and click Next. (NOTE: Select the Verify a different way link to make a different selection, if necessary).
- The Create New Password screen displays. Enter your new password, then re-enter the new password again. Click Next.
Change Security Questions
If you need to change or update your security questions and answers, follow the steps below:
- Login to MAG with your Email/User ID and Password.
- From the MAG Dashboard, click the My Account tab and select Change Security Questions sub-tab.
- Click the Change box and select the Security Questions from the drop-down list.
- Then enter the Answer to the security question you changed.
- Then click Submit. Your security questions are now updated.
Contact for Additional Assistance
If you need help, please contact your Organization Administrator or Exostar Customer Support for further assistance.