LM eInvoicing FAQs

Getting Started FAQs

Why do I have to do electronic invoicing?
There are several compelling reasons and benefits to electronic invoicing including
the following:
– Eliminate costly paper and mailroom processing expenses
– Enable timely invoice payment by reducing errors
– Receive and view your company purchase orders online via a secured eInvoicing Application
– Submit accurate invoices that match the purchase order correctly
– Look up invoice status and payment information
– Resolve invoice disputes quickly via online ticketing tool feature
– Receive PO and invoice notifications directly to your email
Who is Direct Commerce (DCI)?
DCI is a market leader in the Electronic Invoicing industry. Lockheed Martin engaged DCI over 10 years ago to design a secured Internet-based Electronic Invoicing Application that meets LMC’s business requirements. Via the LM eInvoicing portal, DCI validates and delivers purchase orders and invoices between your Accounts Receivable (AR) department and LMC Accounts Payable (AP). You can learn more about them at http://www.directcommerce.com.
What types of invoices must be submitted through LM eInvoicing?
All paper invoices submitted to Lockheed Martin Corporation Lakeland, Florida via email or mail must now go through the LM eInvoicing application. Excluded invoices include Contract Labor, P-card or ERS invoices.
How do I invoice using LM eInvoicing?
LM eInvoicing is shown as a link on the Exostar and Lockheed Martin Supplier Portal (LMP2P Portal). There are multiple ways for suppliers to submit electronic invoices within the LM eInvoicing Application:

Web Form: Via the LM Supplier Portal, suppliers click on the LM eInvoicing link, then click on the List Open Purchase Order link on the HOME page. To “flip” the PO into an invoice, click on Create Invoice button. Supplier edits the invoice (click edit at the line item level to edit each line if needed. Remove the lines not needed. Once the invoice looks correct, click Submit.

Transfer Invoice Files Automatically*: For vendors who are most sophisticated, Direct Commerce allows Application Programming Interface (API) access for protocols such as FTP and HTTPS.

*If your company submits more than 50 invoices a month and it wants to upload invoices or transfer invoice files automatically, please email support@directcommerce.com with your request and Direct Commerce will start this process with your IT group.
How do I get started?
If you do not have access to MAG, please contact your company’s Organization Administrator for access. Once you have MAG access:
1. Login to MAG.
2. Click Launch from the LM eInvoicing tile.
3. Click the List Open Purchase Orders link within the Activity Center.
4. Click Create Invoice on the Purchase Order to flip it into an invoice.
5. If necessary, make edits, otherwise click Submit.
What is the first thing I should do when I get access to LM eInvoicing?
On the HOME page, if your user information is not complete you will see a text box titled Incomplete User Information:
1. Click the here link in the text box.
2. Enter first, last name, email and phone. Click Save.
Completing this information enables Lockheed Martin to view your contact for follow-up on your questions. If the information is not complete, Lockheed Martin will not know who to contact if supplier questions are submitted.

Application-specific FAQs

Can I attach documents to my invoice?
Yes, you can attach PDF documents to your invoice (up to 20 MB file size). The attachment feature displays at the bottom of the invoice.
What if we submit a paper invoice and an electronic invoice?
Once you begin using LM eInvoicing , do not submit paper invoices to Lockheed Martin Corporation, as this can cause confusion regarding your invoice status. Paper invoices received will be considered a duplicate and rejected.
How do I correct errors on my invoices?
To correct errors on invoices in a draft status:
1. Log into LM eInvoicing.
2. Use quick search to find the invoice number or click on DRAFT in the left navigation to search for your invoice.
3. Once you locate the desired invoice, click the EDIT button at the top, right corner of the invoice (BEFORE SUBMITTING) and make your corrections.
4. To edit a line item, click the Edit link at the line item level to edit Qty or Value.
5. Click Save at the line level and review all changes before clicking the Submit link.
NOTE: Once an invoice is submitted, it cannot be edited or retracted.
What if I submit an incorrect invoice amount?
If you submit an incorrect invoice, create a ticket via the ticketing tool (see Getting More Help section) to Lockheed Martin and ask for the invoice to be rejected. Funds will be added back to the PO once the invoice status is changed to rejected (typically the next business day).
Can I submit more than one invoice against a PO?
You can submit invoices until the PO is depleted. (A depleted PO means there are no remaining funds on the PO, or it has been closed by Lockheed Martin.) Once the PO line items are depleted, the PO becomes closed and you will no longer be able to create invoices from the PO; however, you will be able to apply credits to the PO.
My total invoiced amount is not updating at the bottom of the screen. Why?
You must click Save at each invoice line item for the total amount to update.
How do I know if my invoice was successfully submitted?
You can tell if the invoice status changes from Draft to Received on the eInvoicing application. There is no notification emailed to you after an invoice is submitted. In addition, you can check the history section at the bottom of the invoice to see when the invoice was submitted to Lockheed
Martin.
Why hasn’t my invoice status changed?
Current invoice status is updated overnight. For example, if you submit an invoice in the morning, the status will not change from Received until the next business day.
I submitted an invoice on Friday at 6pm EST; why is the received date reflecting the following Monday?
Invoices submitted after 3 pm EST will not be picked up until the following business day. If submitted on Friday after 3pm the invoice will not show as received until the following Monday.
What if my invoice gets rejected via LM eInvoicing?
If you have questions about why an invoice was rejected, create a ticket via the ticketing tool (see Getting More Help section) to Lockheed Martin directly asking for the reason. Lockheed Martin will get back to you within 24 business hours of your request. Some typical reasons why your invoice might be rejected include:
– Supplier submitted the wrong invoice amount.
– Lockheed Martin considers the invoice a duplicate of an invoice previously submitted.

If you are a file upload supplier, please note invoices submitted to DCI for validation will be sent directly to LMC. If the invoices pass all validation requirements, the invoice status goes to Received. If the invoice does not meet the Lockheed Martin validation rules, it is saved as Incomplete in the DRAFT folder on the application. You must log into the eInvoicing application and correct the invoice to get it submitted to Lockheed Martin.
What if I can’t turn off my ERS paper invoices?
You should not be sending Lockheed Martin paper invoices. Lockheed Martin has stopped accepting any paper invoices. If in the interim, if you cannot turn off ERS paper, the ERS document will be scanned however the ERS invoice will be marked as rejected.

Purchase Orders

How often are Purchase Orders updated on the LM eInvoicing Application?
Lockheed Martin Purchase Orders are updated every evening in LM eInvoicing.
Will LMC continue to mail me my Purchase Orders or will PO’s only be posted on the Electronic Invoicing Application?
The LM eInvoicing Application impacts the method of invoice transmission only. Your PO’s will continue to be sent to your organization as currently delivered.
What if I can’t find my PO on the Application?
Most common reasons why a PO is not visible:
– Supplier is using the wrong PO number
– Typed in wrong PO number
– Using a PO number not assigned to your company

Payments

Will my payments be posted on the LM eInvoicing Application?
Yes, you can locate payment status and payment details all within LM eInvoicing.
Do I get notified when a Payment is posted?
No, we do not send payment notifications.
When will I be paid for an invoice I submitted?
You can check the Scheduled to Pay date within LM eInvoicing.
How do I locate remittance information?
You can search for this data using Advanced Search or clicking on PAID link in the left navigation.
How do I locate payment details in LM eInvoicing from information off my bank statement?
Using payment details from your bank statement, locate the pay ID 2000 series number (10 digits, if 9 digits add a ‘0’ in front to make 10 digits) and use the quick search to find the payment details. Using invoice/reference details from your bank statement, locate the invoice/reference number (sometimes 5200 series number (10 digits) for ERS invoices) and use quick search to find the payment details.

View-Only Access FAQs

How do I get access to the new “View Only” role for LM eInvoicing?
To obtain a user account, contact your company’s Organization Administrator.
How do I navigate to the LM eInvoicing application?
Users access the LM eInvoicing application via Exostar’s Managed Access Gateway (MAG). To access:
1. Log into MAG.
2. Click the Launch button for the LM eInvoicing application.
Will the “View Only” role give me access to the LMP2P portal as well as LM eInvoicing?
No, the View Only role only allows access to the LM eInvoicing application.
What does the “View Only” role provide the user?
The View Only role provides access into our current eInvoicing application via Exostar with two-factor authentication, as well as provides suppliers beneficial information to reconcile payments and view status of invoices.

View Only users can view Purchase Orders and Invoice statuses. They can also create and export the following reports:
Paid Invoices Report: Contains Paid invoices for the past 30 days, based on the paid date.
Discrepant Invoices Report: Contains Discrepant and Received invoices .
Unpaid Invoices Report: Contains Approved invoices.
Will a user with a “View Only” role be able to submit an invoice within the LM eInvoicing application?
The View Only role allows users to view data only. Users with this role will not be able to submit an invoice. The View Only role will; however, allow user to view invoice status, payment details and create and export reports.
Will there be any change for existing users who access the LM eInvoicing application today to submit invoices to Lockheed Martin?
There will be NO changes to the current way suppliers access the LM eInvoicing Application today to create and submit invoices.
What role is required for a user that needs to create invoices?
A user would need a Full Access role to the LM eInvoice Application to create invoices. If you already can access LM eInvoicing today, there will be NO change to your current access and there is NO action for you at this time. You will continue to access LM eInvoicing the same way you always have, with your same role.
As a Lockheed Martin supplier, do I need both the “Full Access” role and the new “View Only” role?
No. If you are responsible for invoicing Lockheed Martin, continue to access LM eInvoicing using your two-factor authentication credentials. With the Full Access role, you can create invoices, attach invoices, view invoices, view limited details of your purchase orders, access paid and unpaid reports and submit inquiries to Accounts Payable.

However, if you do not have an invoicing role with your organization and you only need to access LM eInvoicing to view status of invoices, create paid and unpaid reports or submit inquiries to Lockheed Martin, you only need the View Only role.
How do I contact Accounts Payable?
Under the Getting Started section on the LM eInvoicing home page, there is a step-by-step tutorial on How to Create a Ticket through the portal. Tickets generated through LM eInvoicing are sent to the Accounts Payable department for resolution. There are also multiple Help Documents that may help answer your question without having to create a ticket.

Support

What is the ticketing tool (Ask the Help Desk) and why do I want to use it?
The ticketing tool is an easy way to get quick answers to your questions. There are multiple FAQ’s and Help Documents posted in the eInvoicing Application. If the help documents do not answer your question, you can create a ticket that is routed to the LMP2P Help Desk. It is the fastest way for you to get a response from Lockheed Martin. However, you need to make sure you have completed your contact information (see ‘What is the first thing I should do when I get access to the LM eInvoicing Application?’)
How do I get trained on the LM eInvoicing Application?
The LMP2P Help Desk hosts monthly supplier trainings. You can contact the help desk to get signed up for a future training session.
Who can I contact for Accounts Payable and LMP2P questions?
Use the ticketing tool feature within the LM eInvoicing Application to see if any of the reference guides can answer your questions. You may also click on Ask the Help Desk to submit a ticket.
Who do I contact regarding questions about how to use the application?
Please contact the help desk at inquiries.supplier@lmco.com.
Updated on April 19, 2024
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