This page walks you through step-by-step how to submit an online case form.
Here is a direct link to fill out the form, click here > submit ticket form.
- From the Contact Support page, scroll to the bottom to submit an online case.
- Enter your First and Last name, email address and phone number.
- Optional – enter your Exostar ID or Company Name.
- Next select your Partner Company from the drop-down list. (If you do not have or know your partner select “N/A” option.
- Select the Product you are inquiring about from the drop-down list.
- Once you select the product, a list with auto-populate regarding any issues for that product. Select the Issue most relevant to your issue.
- Optional – you can attach a screenshot or file regarding your issue (i.e., attach a screenshot of an error message).
- You must enter a Subject in the subject field.
- Type your message in the Message box. Include as many details as you can regarding your issue.
- Once you have filled out all the required fields, click Submit. It will take a few seconds for a display screen to confirm your ticket was sent. (IMPORTANT: Only click submit ONCE. If you click submit more than once it will create duplicate tickets).
- After you submit your online case, you will receive an email with your case number.
Example Form below:
