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Certification Assistant Training Resources

We are thrilled to announce a new version of Certification Assistant with significant improvements. The version you are currently using has been renamed Exostar Certification Assistant (Legacy) and will continue to be available to all subscribers. We want to make this new version available to all of our customers as quickly as possible, but adopting this new version will require some data migration from the older version. We are still working through the details on how to automate that process and will reach out to you when we can facilitate your individual migration.
 
FAQ
Q: Do I need to do anything to keep using the solution I purchased?
A: No. You can continue to use the solution you purchased under its new name, Exostar Certification Assistant (Legacy)
 
Q: Will my renewal price change with this new version?
A: At this time, Certification Assistant pricing is not changing.
 
Q: When can I get the new version of Certification Assistant?
A: Given the different underlying technologies, moving to the new version will require a migration of your existing data. Exostar is working on a plan to make that as automated and painless as possible and will make additional instructions available in the near future.

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Certification Assistant Guides

Article NameArticle Description
Create an AssessmentThis article provides instructions on creating a purchased assessment.
Encryption Key PassphraseThis article provides instructions on creating an encryption key passphrase, which is required after you have created a new assessment.
Performing an AssessmentThis article provides instructions and information on performing an assessment.
Platform Navigation – DashboardThis article provides instruction and information on navigating the dashboard.
Platform Navigation – Organization InformationThis article provides instructions and information on managing data related to your organization.
Platform Navigation – System InformationThis article provides instructions and information on managing your organization’s information system, leveraged systems, and environments of operation.
Platform Navigation – Progress MonitoringThis article provides instructions and information on monitoring your assessments progress.

Certification Assistant Legacy Guides

Guide NameGuide Description
Certification Assistant Lite User GuideThis guide provides a brief tutorial on navigating the Certification Assistant Lite application.
Certification Assistant Standard and Premium User GuideThis guide provides a brief tutorial on navigating the Certification Assistant Standard and Premium application. 
Certification Assistant Partner Program (CAPP) GuideThis guide provides third-party partners instructions on managing their partner engagements with Certification Assistant users.
Certification Assistant Insider Threat Management GuideThis guide is specific to Certification Assistant Premium users, and this module is provided as an option for companies wanting an understanding of not just the risk of a failed control, but the risk around human behavior (Fraud Triangle) that could cause a compliance failure.
Certification Assistant Report Download GuideThis guide provides instructions on downloading and editing documents in the Certification Assistant application.

Videos

Video NameVideo Description
Access Certification AssistantThis video provides instructions on registering, activation and accessing Certification Assistant.
Upgrade Certification AssistantThis video provides instructions on upgrading your Certification Assistant application to Standard or Premium.
Certification Assistant LiteThis video highlights Certification Assistant Lite features.

FAQs

Please see Certification Assistant Frequently Asked Questions (FAQs):

What is Exostar’s Managed Access Gateway (MAG) and why do I need a MAG account?
Exostar’s Managed Access Gateway (MAG) is a consolidated portal for registration, authentication, and account management across applications hosted by Exostar, those hosted by managed applications, and applications managed by external entities. This may include applications hosted by Exostar partners or third-party commercial applications.

Exostar’s Certification Assistant runs on the MAG platform for secure access control, and all users are required to obtain a MAG account in order to access the Certification Assistant application.
How long does it take to complete the MAG account creation process?
Account creation generally takes 1-2 business days. If you do not receive account creation verification within this timeframe, please contact Exostar’s Customer Support.
Do I need 2FA to access Certification Assistant?
Yes, Exostar’s Certification Assistant requires all users to obtain 2FA in order to access the Certification Assistant application. At a minimum, you must obtain a Phone-Based OTP without Proofing credential. You can visit for more information.
What should I do to add more users to my Certification Assistant?
There is no additional cost to add users to Certification Assistant. However, additional users must obtain a MAG account, as well as an acceptable 2FA credential.

In order to add new users to Certification Assistant, MAG Organization Administrators can navigate to the Administration tab, Add New User sub-tab, and input the new user’s information. Select Certification Assistant under Application Access and the new user receives an email invitation to activate their user account. 

Please note, Exostar’s Training Team offers bi-monthly MAG Administrator Trainings. Please see the MAG Webinars page for registration information.
How many SSPs can I create in Certification Assistant? What should I do if I need more SSPs?
Currently, one Certification Assistant can handle one SSP, so you need more Certification Assistant instances if you need more than one SSP. Please contact our SME at Sales@exostar.com for more information. 
I have PolicyPro account. Do I use my PolicyPro account to access Certification Assistant?
Certification Assistant and PolicyPro are separate applications, so you cannot use PolicyPro credentials to access Certification Assistant.
I am using Exostar Partner Information Manager (PIM) and completed NIST 800-171 questionnaire for self-assessment. Can I import the self-assessment data from PIM into Certification Assistant?
Yes, you can import your self-assessment data if you are using Certification Assistant Standard or Premium versions of the application. When you log into Certification Assistant, select Import NIST SP 800-171 data form Exostar Partner Information Manager located at the bottom of the Certification Assistant landing page, and import csv file you exported from PIM.
Where can I get more help or information?
For more information regarding Certification Assistant and self-help options, please visit the Certification Assistant landing page. If you are unable to locate answers to your questions via self-help, please visit the Exostar Customer Support page for support options.

Additional Resources

This section provides helpful, external links to further assist in using the Certification Assistant application.

CMMC

NIST 800-171 and DFARS

Miscellaneous

Updated on December 19, 2024
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