PMI Returns Management Business Process
1. Boeing creates a reverse logistics PO to Providing Partner after non-conformance process determines item is dispositioned as RETURN TO SUPPLIER.
2. Providing Partner indicates response of Accept, Reject, or Acknowledge with Exceptions.
3. Providing Partner creates return shipment manifest (RSM) document and moves it to the Actual state to authorize the return.
4. Consuming Partner inputs the return shipment date and then moves the return shipment manifest to the Completed state.
5. Providing Partner creates repair/replacement shipment for shipping replacement part to Consuming Partner.
Direct Procurement Business Process
1. Boeing creates BPO or discrete PO for fulfillment by Providing Partner to ship to Boeing’s site/warehouse.
2. Providing Partner sends back a BPO/PO response to Boeing.
3. Providing Partner creates a shipment based on PO schedule or Master Schedule available on CDS, and sends to Boeing.
Reverse Logistics POs
A New or New Change reverse logistics PO loaded into SCMP will follow the same lifecycle as any other PO.
- Providing Partner can Accept, Reject, or Acknowledge with Exceptions the PO at the header level.
- If you do anything other than Accept the PO, please contact your Boeing buyer and discuss before taking action.
Reverse logistics PO lines can have both negative and positive quantities.
- A negative quantity line indicates a return of goods or credit adjustment.
- A positive quantity line indicates a replacement request for replacement parts.
- Providing Partner can only create shipments for lines with a positive quantity.
Similar to blanket/discrete POs, Consuming Partners have visibility to a masked reverse logistics POs.
Return Shipment Manifest
Providing Partner creates a return shipment manifest (RSM) to authorize return shipments by the Consuming Partners.
- A single return shipment manifest can only contain lines where the ship to address fields are the same.
- Return shipment manifest lines cannot mix lines from a reverse logistics PO and a blanket/discrete PO in a single shipment due to differences in ShipTo Address fields.
- A return shipment manifest cannot be created against a reverse logistics PO in the ‘New’ state.
- All return shipment manifest lines are created in the Planned state.
The actual return shipments and the receipt of the replacement parts happen outside of SCMP.
Actions
Providing Partners authorize the return shipment manifest (RSM) by moving the RSM into the Actual state.
RSMs cannot be cancelled once they have been moved to the Actual state.
- RSMs will need to be Completed if they have been moved to the Actual state in error.
Consuming Partners complete the return shipment manifest by moving the RSM into the Completed state.
- Completed lines cannot be updated.
Repair/Replacement Shipments
A repair/replacement shipment follows the same lifecycle as any other shipment.