User Guides
| Guide Name | Guide Description |
|---|---|
| Get Started Guide | This guide provides step-by-step instructions and screenshots for account and credentialing set-up to access Blue Origin applications. |
| Supplier Guide | This guide provides step-by-step instructions on adding new users, splitting purchase order lines, and submitting invoices. |
| My Workspaces | This guide provides step-by-step instructions on modifying the My Workspaces page for notifications. |
| FAQs | This document provides FAQs provided during a live webinar. |
FAQs
Please see the relevant frequently asked questions:
General FAQs
Why do we have to pay?
Blue Origin is partnered with Exostar to add a layer of security using a method called Two-Factor Authentication (2FA), in addition to Exostar’s Managed Access Gateway (MAG). As cyber attacks against the Aerospace and Defense industry continue to increase in frequency and sophistication, Blue Origin is focused on addressing risks associated with its supply chain. This affects all suppliers, including international suppliers, who access Blue Origin applications via Exostar.
Why does my MAG account still say pending when we did everything asked?
The answer to this depends on the exact pending status you are experience. To determine this:
Step 1. Login to your MAG account with User ID or Email Address and Password.
Step 2. Locate the pending application tile. Click the Details link.
Step 3. Review the exact status in the Status column.
Possible statuses and actions:
– Pending: Agree to Terms: This status displays for Organization and Applications Administrators. If you are an Org/App Admin, you must accept the application’s Terms and Conditions.
– Pending: Pending Terms: This status displays for users and the Org/App Admin must accept terms prior to users gaining access. Navigate to the My Account tab > View Organization Details tab to view a list of administrators and their contact information.
– Pending: Pending Approval: This status requires the Org/App Admin to approve the application access request. Navigate to the My Account tab > View Organization Details tab to view a list of administrators and their contact information.
– Pending: Pending Account Creation by Application: If this status displays for more than 24 hours, please contact Exostar Customer Support for assistance.
Step 1. Login to your MAG account with User ID or Email Address and Password.
Step 2. Locate the pending application tile. Click the Details link.
Step 3. Review the exact status in the Status column.
Possible statuses and actions:
– Pending: Agree to Terms: This status displays for Organization and Applications Administrators. If you are an Org/App Admin, you must accept the application’s Terms and Conditions.
– Pending: Pending Terms: This status displays for users and the Org/App Admin must accept terms prior to users gaining access. Navigate to the My Account tab > View Organization Details tab to view a list of administrators and their contact information.
– Pending: Pending Approval: This status requires the Org/App Admin to approve the application access request. Navigate to the My Account tab > View Organization Details tab to view a list of administrators and their contact information.
– Pending: Pending Account Creation by Application: If this status displays for more than 24 hours, please contact Exostar Customer Support for assistance.
How do I change my company’s name in MAG?
Please see the Change Authorization Form section of the MAG FAQs article for more information and instructions. This process does require you to contact Exostar’s Customer Support.
The person listed as the Company Contact no longer works for the organization. What do I do?
Please see the Change Authorization Form section of the MAG FAQs article for more information and instructions. This process does require you to contact Exostar’s Customer Support.
What do I do if I haven’t received an invitation to access MAG and Blue Origin applications?
Blue Origin must send you an invitation to access their applications behind MAG. Please reach out to your Blue Origin contact to request an invite. If you are unsure whom that is, please contact exostarsupport@blueorigin.com.
How do I submit an invoice?
1. Login to Exostar’s Managed Access Gateway (MAG) using your Parent Account or User ID.
2. Select the Supplier Org account.
3. Locate the Procure To Pay tile via the MAG dashboard. Click Launch.
4. From the Menu, select Demand Collaboration > Create Invoice.
NOTE: To verify you are acting as a Supplier, view the upper, right corner of the application.
5. On the Search screen, input the Purchase Order ID for the PO you want to create an invoice for, in the field provided. Click Search.
NOTE: If you do not know the Purchase Order ID, leave the fields blank and click Search.
6. Place checkmarks beside the desired Purchase Order and/or lines you want to create the invoice for and click Next.
7. Input data for all required fields (denoted with a red asterisk) in the Invoice Header.
8. Add Invoice Supporting Doc, Quantity Invoiced, and any discounts or tax at the
line level. Once complete, click Save then Create Invoice.
9. On the Creation Status screen, click the underlined invoice to ensure it was submitted correctly and validate inputs.
10. To cancel a line, place a checkmark next to the desired line. Click Cancel.
2. Select the Supplier Org account.
3. Locate the Procure To Pay tile via the MAG dashboard. Click Launch.
4. From the Menu, select Demand Collaboration > Create Invoice.
NOTE: To verify you are acting as a Supplier, view the upper, right corner of the application.
5. On the Search screen, input the Purchase Order ID for the PO you want to create an invoice for, in the field provided. Click Search.
NOTE: If you do not know the Purchase Order ID, leave the fields blank and click Search.
6. Place checkmarks beside the desired Purchase Order and/or lines you want to create the invoice for and click Next.
7. Input data for all required fields (denoted with a red asterisk) in the Invoice Header.
8. Add Invoice Supporting Doc, Quantity Invoiced, and any discounts or tax at the
line level. Once complete, click Save then Create Invoice.
9. On the Creation Status screen, click the underlined invoice to ensure it was submitted correctly and validate inputs.
10. To cancel a line, place a checkmark next to the desired line. Click Cancel.