The BLOA Identity Certificate includes a single digital certificate that supports login to Exostar’s Managed Access Gateway (MAG) and connected customer applications. Please follow-up with your Partner on required credentialing to ensure you complete the correct purchase.
Step 1. Purchase
Follow-up with your Partner to ensure you complete the correct credential purchase. Prior to requesting access, you must first complete a purchase. To complete your purchase:
1. Login to MAG and select Billing and Support, located at the bottom of the MAG Dashboard
2. Select the Exostar Web Store – Home Page tab.
3. Select the purchase now link located next to Basic Level of Assurance (BLOA) – Identity Certificate and choose the BLOA Identity Certificate option.
4. Select one of the Buy options:
- Buy For Yourself
- Buy For Other(s): Selecting this option requires you fill in the user’s information.
5. Review your Shopping Cart for accuracy and click the Proceed to Checkout button.
6. On the Payment Information page, select to pay via credit card or invoice. Fill out all required information. Click Continue.
7. On the Review and Submit Your Order page, click the Disclaimer link and review the information. Once you complete your review, select the checkbox next to I have read and acknowledged the following Disclaimer prior to purchase.
8. Click Submit Order.
NOTE: A confirmation page displays, providing your Sales Order Number (SO#####).
Step 2. Request Access
Once you successfully complete a certificate purchase, you must request access via MAG. To request access:
1. Login to MAG. Select Request Access in the Federated Identity Service (FIS) section, bottom right corner, of the My 2FA Credentials section.
2. In the FIS Certificate Information section, make selections from the drop-down menus provided.
NOTE: These selections must match your Basic Level of Assurance (BLOA) Identity Certificate purchase.
3. In the User Information section, verify all data input. Click Next.
A confirmation screen displays. Your Organization’s FIS Administrator must approve your request. Once your request is approved, you can download your certificate.
Step 3. Download Certificate
Once your Organization’s FIS Application Administrator approves your BLOA Identity Certificate request, you receive an email confirmation prompting you to download your certificates. Locate this email and follow the steps below:
1. Go to the My Account tab. Click the Manage Certificates sub-tab.
2. Enter the passcode you received via email from Exostar. Click Submit.
NOTE: The passcode is a 16-digit number separated by hyphens; for example: 1234-5678-1234-5678. You must enter all characters, including hyphens OR leave the hyphens out completely. The passcode is NOT the same as your MAG account password.
3. Download your certificates. If your passcode is correct, the certificate displays with a status. The system automatically selects the certificate to download.
NOTE: You are only able to see the Download Certificates sub-tab under Manage Certificates when you have an approved FIS request pending certificate download. If no certificates are available for download, you cannot view this sub-tab.
After the certificate successfully downloads, a confirmation message displays.
NOTE: Refer to the FAQ section on the FIS Training Resources page for information on any certificate download errors.