You should complete this process if you already have the token login process (HW OTP) set up, but you are being asked to add a 'proofing' security process.
If you work with multiple customers through Exostar, you might need to complete a proofing (or identity verification) in order to use your token login to access some applications through Exostar. The proofing process for US users includes answering security questions to verify your identity. International users must set up an appointment to complete a 'live video proofing' with their computer, a web camera and a conference call.
Note: US users can also complete the live video proofing instead of answering the security questions.
Customers That Require the Additional 'Proofing' Step with an Existing Token Login
Instructions to Add Proofing to an Existing Token Login
See the Proofing Upgrade section of the OTP Token User Guide.
Users Located in the US - watch a recorded demonstration
Users Located Outside of the US- see details
There are seven steps to activate your phone login (more steps are required for non-US users).
If you have any questions, please contact Exostar Customer Support.