• Secure Access Manager (SAM)

  • Customer Support


    For questions or issues that pertain to a specific application, please click the company logo below to be redirected to the appropriate Customer Support group:









     Merck Logo

    EngageZone             MRL Service Desk



    Pfizer Logo



    PROACT Logo


      Shared Investigator Platform





    For questions or issues accessing your SAM account, please contact your SAM Organizational Administrator. SAM administrators can be found by following the steps below:

    1. Login to SAM (https://secureaccess.exostar.com)
    2. Click on ‘My Account’
    3. Click on ‘View Organization Details’