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Help Center
Still need help with your renewal, order history, or shipment tracking? Are you an Admin wanting to purchase bulk renewals for your users? Try our new customer portal here!
View our most common troubleshooting and how-to articles in our knowledgebase.
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Still need help? Contact Us!
Phone Support is available Monday to Friday 3:00 AM EST – 9:00 PM EST
- USA & World-Wide Phone: +1 703-793-7800
- United Kingdom Phone: 0203 3007093
- Australia: +61 2 8073 8383
Chat with a Live Agent here!
Live Agent Chat is available Monday to Friday 6:00 AM – 6:00 PM EST.
Submit a Ticket
To Contact Support / Submit a Ticket
– For Aerospace & Defense Customers: fill out online case form below to submit a ticket.
– For Healthcare & Life Sciences Customers: please contact your Tier 1 Support. To find the correct contact information, please click here and select the appropriate industry to locate your customer.
2. Enter your First and Last name, email address and phone number. (Optional – enter your Exostar ID or Company Name).
3. Next select your Partner Company from the drop-down list. (If you do not have or know your partner select “N/A” option.
4. Select the Product you are inquiring about from the drop-down list.
5. Once you select the product, a list with auto-populate regarding any issues for that product. Select the Issue most relevant to your issue. (Optional – you can attach a screenshot or file regarding your issue).
6. You must enter a Subject in the subject field.
7. Type your message in the Message box. Include as many details as you can regarding your issue.
8. Once you have filled out all the required fields, click Submit. It will take a few seconds for a display screen to confirm your ticket was sent. (IMPORTANT: Only click submit ONCE. If you click submit more than once it will create duplicate tickets).
9. After you submit your online case, you will receive an email with your case number.
IMPORTANT! Please click SUBMIT only ONCE. The screen may not change for up to 10 seconds before displaying a confirmation. Clicking SUBMIT again will result in duplicate cases.